FAQ
Frequently Asked Questions (FAQ)
1. What size should I choose?
We recommend ordering your regular shoe size. If you're between sizes, opt for the next size up for a more comfortable fit.
2. Are your sandals true to size?
Yes, our sandals generally fit true to size. If a particular style fits differently, we will mention it in the product description.
3. What materials are your sandals made of?
Our sandals are crafted from high-quality materials such as leather, suede, and durable synthetics. Specific materials are listed on each product page.
4. How do I care for my sandals?
For leather sandals, wipe with a damp cloth and use leather conditioner. For synthetic materials, simply wipe with a damp cloth. Avoid submerging in water.
5. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 14 days of purchase, as long as the sandals are in their original condition and packaging.
6. How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
7. Do you ship internationally?
Yes, we ship worldwide! International shipping times and costs vary based on your location.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular payment methods available during checkout.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
10. Can I cancel or modify my order?
If your order hasn’t been shipped, you can cancel or modify it by contacting our customer service team as soon as possible.
1. What size should I choose?
We recommend ordering your regular shoe size. If you're between sizes, opt for the next size up for a more comfortable fit.
2. Are your sandals true to size?
Yes, our sandals generally fit true to size. If a particular style fits differently, we will mention it in the product description.
3. What materials are your sandals made of?
Our sandals are crafted from high-quality materials such as leather, suede, and durable synthetics. Specific materials are listed on each product page.
4. How do I care for my sandals?
For leather sandals, wipe with a damp cloth and use leather conditioner. For synthetic materials, simply wipe with a damp cloth. Avoid submerging in water.
5. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 14 days of purchase, as long as the sandals are in their original condition and packaging.
6. How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout.
7. Do you ship internationally?
Yes, we ship worldwide! International shipping times and costs vary based on your location.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular payment methods available during checkout.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
10. Can I cancel or modify my order?
If your order hasn’t been shipped, you can cancel or modify it by contacting our customer service team as soon as possible.